Designing digital service capabilities at the Department of Education
noun a complete change in the appearance or character of something or someone, especially so that that thing or person is improved
Corporate service transformation at the DfE is aiming to deliver user-centric design and map the public services terrain. Mars Spiders assisted with the User Experience and Interaction Design implementation.
"We cannot solve our problems with the same thinking we used when we created them."
The user experience of the services provided by DfE suffered from significant performance issues when under load. The Department of Education has limited integration interconnecting systems and services.
Much time and manual effort are spent loading, finding and downloading documents. Users can take up to 30 minutes to find a document.
Mars Spiders spotted an opportunity to replace outsourced services with an in-house service. Creating virtual solution leading to an estimated 1m of savings over 5 years.
Mars Spiders created a user-friendly interface for funding statements. Our solution follows GDS standards and guidelines. The service statements are now published in online data exchange, a business critical system totalling £53bn.
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